Shipping & Returns
Shipping Policy
At Embrosquare, we understand how important it is for you to receive your order quickly and in perfect condition. That’s why we’ve partnered with some of India’s most reliable logistics providers to ensure smooth, fast, and secure delivery—right to your doorstep.
Order Processing Time
All orders are processed within 1–2 business days after successful payment confirmation.
Each item is made with precision and undergoes a strict quality check before it’s packed and dispatched.
During high-demand periods (sales, festivals), processing may take an additional 1–2 days. We appreciate your patience.
Estimated Delivery Time
Standard Delivery within India takes 3 to 7 business days, depending on your location.
Metro cities usually receive deliveries faster, while remote areas may take slightly longer.
We currently ship across all serviceable pin codes in India.
Shipping Partners
We ship via trusted and verified courier companies like Delhivery, Blue Dart, DTDC, and XpressBees, depending on your region.
Shipping Charges
Free Shipping on all prepaid orders above ₹1,000.
A flat ₹99 shipping fee applies to orders below ₹1,000.
Cash on Delivery (COD) is available on selected pin codes with an additional ₹50 service charge.
Order Tracking
Once your order is shipped, a tracking link will be sent to your registered email/SMS/WhatsApp.
You can also track your order status anytime from the ‘Track My Order’ section on our website.
Delivery Delays
While we strive to deliver your order within the promised timeline, delays due to weather conditions, courier issues, or unforeseen events may occasionally occur. In such cases, our team will keep you informed and assist you proactively.
Return & Exchange Policy
We take pride in crafting each piece with precision and passion. But if something doesn’t feel right, don’t worry—we’re here to help. Embrosquare offers a simple, transparent, and customer-friendly return and exchange process.
Eligibility for Returns
Returns are accepted only if the product is damaged, defective, or incorrect.
You must notify us within 48 hours of delivery by emailing support@embrosquare.com with your order number, clear product images, and reason for return.
Once reviewed, our team will approve the return and arrange for a reverse pickup, if eligible.
Exchanges (Size/Defect)
We offer one-time size exchange for T-shirts and hoodies if the item is unused and in its original packaging.
Exchange requests must be raised within 7 days of delivery.
Exchange is subject to product availability in your desired size.
A reverse pickup will be arranged, and the new size will be shipped once the returned item is received and quality-checked.
Conditions for Return/Exchange
To be eligible, the product:
Must be unused, unwashed, and in original condition with tags and packaging intact.
Must not have any stains, perfumes, or signs of wear.
Must include the original invoice or proof of purchase.
Non-Returnable Items
Customized or personalized items.
Products purchased during clearance or sale (unless damaged).
Garments showing visible signs of wear, wash, perfume, or makeup.
Refund Policy
Refunds are processed as store credit which can be used on your next purchase.
In case the product is out of stock or unavailable for replacement, a refund will be initiated to your original payment method.
For COD orders, we require your bank details for refund processing. Refunds may take 5–7 business days after the item is received and approved.
How to Initiate a Return or Exchange
You can easily reach out to us:
📧 Email: embrosquare@gmail.com
Include your Order ID, issue details, and relevant images for faster resolution.
Our customer support team is available Monday to Saturday, 10 AM to 6 PM to assist you.
🔐 Our Commitment
At Embrosquare, customer satisfaction is at the heart of everything we do. We ensure that your experience is smooth, respectful, and transparent—whether it's your first order or your fiftieth. Our policies are designed to protect your rights while maintaining the integrity of our premium handmade embroidery products.
Thank you for being a part of the Embrosquare community.